FAQ's:

We pride ourselves on providing our members with the best experience. We aim to achieve fast delivery to help our members shine and grow by getting their essentials at lightning speed!

In-store & Curbside Pickup

• Orders placed before 1:00 pm CST, Monday-Friday will be ready same day for in-store or curbside pickup
• Orders placed after the 1:00 pm CST cut-off time and National Holidays will be available the next business day for in-store or curbside pickup.

Next-Day Delivery

• Orders placed before 1:00 pm CST, Monday-Friday will be delivered next business day.
• Orders placed after the 1:00 pm CST cut-off time and National Holidays will be delivered in 2 business days.
• Next-Day Delivery up to a 40 mile radius within our warehouse in Dallas, TX 75229
• Tier 1 and Tier 2 Pricing: $9.99
• Tier 3, Tier 4 or Non-Tier Pricing: $11.99

Shipping

• Orders placed before 1:00 pm CST, Monday-Friday will be shipped same-day.
• Orders placed after the 1:00 pm CST cut-off time and National Holidays will be shipped on the next business day.
• Shipping only to 48 Contiguous United States
• All Tiers Pricing: $29.99

Tobacco or Juul products shipping

Unfortunately, due to government regulations, we are unable to ship tobacco products or Juul products under any circumstances.

Additionally, selling these products out of state is prohibited. Compliance with these laws is paramount.

Thank you for understanding.

Thanks for reaching out to the Cannify Ninjas!
In our industry, bans can be imposed unexpectedly at any given time. Unfortunately, once a product is banned, we are, in 99% of instances, unable to accept the item back. This is because, in the majority of cases (9 out of 10), when a product faces a ban, it is classified as a prohibited item by the government.

Thank you for understanding.

We strictly only sell to businesses.

We are able to ship torches and lighters via Freight shipment. If you do not meet the requirements for Freight shipments, we will be unable to ship your order.

When signing up on the website, you will be required to upload a copy of your sales tax, along with the license number and expiration date.
If you are planning on buying vape products, tobacco products, or counter - culture goods, we would also require the following:

• E-cig permit
• Tobacco Permit
• Hemp Certification (optional)

Check out our Cannify Rewards program below: ????

Cannify Rewards - Tier Program

Terms & Conditions:

• Active Items Only
• Tobacco Items Excluded
• JUUL Items Excluded
• Sale/Promotion Items Excluded
• Low Margin Items Are Fixed Costs
• Tier Discounts Do Not Apply Towards Bulk Purchase Discounts (Box/Case)

[Tier 1] STORE WIDE REWARDS

All Vape Disposables - 2% off
All Other Products - 1% off

[Tier 2] STORE WIDE REWARDS

All Vape Disposables - 1% off
All Other Products - .75% off

[Tier 3] STORE WIDE REWARDS

All Vape Disposables - .75% off
All Other Products - .50% off

We assess our member tiers bi-annually, reviewing the 6 month averages to ensure that annual expectations are met.

Please keep in mind: these tier discounts are subject to change! Cannify reserves the right to alter the rewards offered, discontinue them, or exclude members from the program due to reasons such as not meeting the required sales numbers, insufficient funds, or at managerial discretion.

Here are our hours of operation:

Monday - Friday: 9:00 am - 5:00 pm CST
Saturday: 9:00 am - 4:00 pm CST
Visit us: 2657 Northaven Rd, Dallas, TX 75229, United States

Need help with anything? You can catch our Ninjas at the following times by phone or chat:

Monday - Friday: 9:00 am - 5:00 pm CST
Saturday: 9:00 am - 4:00 pm CST

Contact us via: https://production.cannifygoods.com/contact/

Here is our 100-Day Happiness Guarantee to offer the best options we can afford to support our members and build trust to try/buy items.

Acceptable Returns/Exchanges:

• Items with original packaging and active status that have been purchased within 100 days are acceptable for returns.
• Items damaged, yet in original packaging, in active status, and purchased within 100 days are acceptable for returns.
• We accept expired products, 100 days from expiration date.
• We accept items sold in boxes (tobacco cartons, lighter displays, Juul 8ct boxes, etc) if they are in their original packaging and returned in the manner in which they are sold.
• Glass/hookah returns are acceptable as long as they are returned within 100 days of purchasing them and they are in their original packaging.
• Single/individual items are accepted for the following items, if purchased within 100 days:
• Vape disposables (we will notify you on brands that are unacceptable with legal rules/regulations)
• Delta disposables (we will notify you on brands that are unacceptable with legal rules/regulations)
• Delta cartridges (we will notify you on brands that are unacceptable with legal rules/regulations)

Unacceptable Returns/Exchanges:

• Perforated edges are NOT intact.
• Products with customer made stickers/price tags.
• Counterfeit items.
• Items with NO purchase history (items not purchased from us).
• Discontinued/inactive items.
• Single/loose items (aside from vape disposables/delta disposables/delta cartridges are unacceptable e.g. single lighters, butt buckets, individual Jul packs, etc)
• Items without original packaging
• Items with legal issues, bans, companies going out of business, or items we have discontinued.

Please keep in mind that items listed on your invoice with the note "**NO Discount. NO Returns Acceptable**" will not qualify for returns. This note is to alert you at the time of purchase that this item is a final sale item.

Shipping for Returns:

You will be responsible for shipping charges back to us in exchange for credit on your account. If we shipped you the wrong count or item, we will ship you replacements with no shipping cost to you.

In-Store Returns:

You can walk into any of our in-store locations to avoid paying for shipping on returns/damages. We process returns instantly at our Returns Station.

Credits

Credits for returns will be issued 24 hours after receiving the products and inspection. Any items that don’t abide by the policies above will be discarded and will be subtracted from total credits applied to your account.

Please send us an email to [email protected]. When you get in touch, here`s what we`ll need from you:

• Order Number: This helps us find your order quickly!
• Description of Damage: Let us know what went wrong.
• Photos: Please snap and attach some clear pics of the damage in your email.

In case you need additional assistance, you can also give us a call at +1 (469) 676-8553.

Please send us an email to [email protected] and provide the following so we can investigate this for you:

Order #: This will help us quickly locate your order details.
Missing Item:Let us know specifically what item you didn`t receive.
Your email and phone # So that we can get back to you ASAP!

We`ll look into it as soon as we have the details and work on a swift resolution for you. Please also allow us 24 hours to review the video footage, if after investigating we find that the discrepancy was on our end, a Credit Memo will be issued to you.

In case you need additional assistance, you can also give me a call at +1 (469) 676-8553.

Thank you for your patience!

Please send us an email to [email protected] and provide the following so we can investigate this for you:

Order #: This will help us quickly locate your order details.
Details:Let us know what's wrong.
Contact details: Share your phone number/email address so we can get back to you ASAP!

We`ll look into it as soon as we have the details and work on a swift resolution for you. Please also allow us 24 hours to review the video footage, if after investigating we find that the discrepancy was on our end, a Credit Memo will be issued to you.
In case you need additional assistance, you can also give me a call at +1 (469) 676-8553.

You should be able to check your order's status if you click on your account button on the upper right of the homepage and then click on the My Orders button.

Once there, you should be able to see if we're still in the process of getting your order ready, if it's ready for pick-up or delivery, or if it's already on its way to you! Please also check your emails to see any order updates.

If an item in your order becomes unavailable post-order, it will be removed, and you'll be informed via email. Remaining in-stock items will still be shipped.

If your original order qualifies for free shipping and part of the order gets cancelled, the remaining items will still be shipped for free.

Sign up for restock alerts on the product page for out-of-stock items!

Please ensure that your credit card is issued in the United States, as Cannify accepts only U.S.-issued cards.

When attempting a purchase, Cannify seeks authorization from your bank. If authorization fails, consider these potential issues:

• Discrepancy in billing details compared to what's registered with the credit card issuer.
• Incorrect expiration date during checkout.
• Mismatched CVV code.
• Charge amount exceeding your card's transaction limit. Contact your bank for authorization in such cases.

For security, Cannify pre-authorizes your purchase total, including taxes and shipping, to confirm your billing details and payment method. Pre-authorizations for unsuccessful or canceled orders will be removed within 1-7 business days, based on your bank's policies. Payment is only captured when your order ships.

On your credit card statement, Cannify charges appear as Mahshan LLC including the total amount.