Frequently Asked Questions
We pride ourselves on providing our members with the best experience. We aim to achieve fast delivery to help our members shine and grow by getting their essentials in lightning speed!
Free Same-Day Shipping
- FREE SHIPPING available for orders over $3000.00
- Orders placed before 1pm CST, Monday-Friday will ship same-day.
- Orders placed after the 1:00pm CST cut-off time and National Holidays will ship next business day.
- Shipping only to 48 Contiguous United States
- Expedited options are available by emailing [email protected] or calling us at +1 (469) 676-8553
Tobacco or Juul products shipping
Unfortunately, due to government regulations, we are unable to ship tobacco products or Juul products under any circumstances. Additionally, selling these products out of state is prohibited. Compliance with these laws is paramount.
Thanks for understanding.
Thanks for reaching out to the Cannify Ninjas!
In our industry, bans can be imposed unexpectedly at any given time. Unfortunately, once a product is banned, we are, in 99% of instances, unable to accept the item back. This is because, in the majority of cases (9 out of 10), when a product faces a ban, it is classified as a prohibited item by the government.
Thanks for understanding.
Glad to help you with your pricing on [PRODUCT]! Please see below ⬇
[PRICING]
Please let me know if you have any questions or need help placing your order. You can also give me a ring at 1-469-676-8553 and I'll be happy to help!
Have a great trip :-)
We strictly only sell to businesses.
Torchers or Lighters shipping
We are able to ship torches and lighters via Freight shipment. If you do not meet the requirements for Freight shipments, we will be unable to ship your order.
Shipping Speed
For our Texas members, it will only take up to 2 days. For our Out-of-State members, it may take between 3 to 5 business days.
Account Requirements
For our Texas members:
We will need a photo copy of your Sales Tax ID.
If you are planning on buying vape products, tobacco products, or counter-culture goods, we would also require the following:
- E-cig permit
- Tobacco Permit
- Hemp Certification (optional)
For our Out-of-State Members:
We will need a photo copy of your EIN number and Sales Tax ID.
We're super sorry to hear about the discrepancy in your order! We definitely want to get to the bottom of this and resolve it for you.
Please respond here with the following info so we can get started on this for you:
Order #: This will help us quickly locate your order details.
Details: Let us know what's wrong.
Contact details: Share your phone number/email address so we can get back to you ASAP! I really appreciate you bringing this to our attention! We’ll look into it as soon as we have the details and work on a swift resolution for you. Please also allow us 24 hours to review the video footage, if after investigating we find that the discrepancy was on our end, a Credit Memo will be issued to you.
In case you need additional assistance, you can also give me a call at +1 (469) 676-8553.
Thank you for your patience!
Check out our Cannify Rewards program below:
Cannify Rewards - Tier Program
Terms & Conditions:
1. Active Items Only
2. Tobacco Items Excluded
3. JUUL Items Excluded
4. Sale/Promotion Items Excluded
5. Low Margin Items Are Fixed Costs
6. Tier Discounts Do Not Apply Towards Bulk Purchase Discounts (Box/Case)
[Tier 1] STORE WIDE REWARDS
All Vape Disposables
2% off
All Other Products
1% off
[Tier 2] STORE WIDE REWARDS
All Vape Disposables
1% off
All Other Products
.75% off
[Tier 3] STORE WIDE REWARDS
All Vape Disposables
.75% off
All Other Products
.50% off
We assess our member tiers every quarter, reviewing the quarterly averages to ensure that annual expectations are met.
Please keep in mind: these tier discounts are subject to change! Cannify reserves the right to alter the rewards offered, discontinue them, or exclude members from the program due to reasons such as not meeting the required sales numbers, insufficient funds, or at managerial discretion.
Thanks for contacting Cannify! ✌️
Here are our hours of operation:
Monday - Friday: 9:00 am - 5:00 pm CST
Saturday: 9:00 am - 4:00 pm CST
Visit us: 2657 Northaven Rd, Dallas, TX 75229, United States
Need help with anything? You can catch our Ninjas at the following times by phone or chat:
Monday - Friday: 9:00 am - 5:00 pm CST
Saturday: 9:00 am - 4:00 pm CST
Here are our 100-Day Happiness Guarantee to offer the best options we can afford to support our members and build trust to try/buy items.
Acceptable Returns/Exchanges:
- Items with original packaging and active status that have been purchased within 100 days are acceptable for returns.
- Items damaged, yet in original packaging, in active status, and purchased within 100 days are acceptable for returns.
- We accept expired products, 100 days from expiration date.
- We accept items sold in boxes (tobacco cartons, lighter displays, Juul 8ct boxes, etc) if they are in their original packaging and returned in the manner in which they are sold.
- Glass/hookah returns are acceptable as long as they are returned within 100 days of purchasing them and they are in their original packaging.
- Single/individual items are accepted for the following items, if purchased within 100 days:
- Vape disposables (we will notify you on brands that are unacceptable with legal rules/regulations)
- Delta disposables (we will notify you on brands that are unacceptable with legal rules/regulations)
- Delta cartridges (we will notify you on brands that are unacceptable with legal rules/regulations)
Unacceptable Returns/Exchanges:
- Perforated edges are NOT intact.
- Products with customer made stickers/price tags.
- Counterfeit items.
- Items with NO purchase history (items not purchased from us).
- Discontinued/inactive items.
- Single/loose items (aside from vape disposables/delta disposables/delta cartridges) are unacceptable e.g. single lighters, butt buckets, individual Jul packs, etc)
- Items without original packaging
- Items with legal issues, bans, companies going out of business, or items we have discontinued.
Please keep in mind that items listed on your invoice with the note "**NO Discount. NO Returns Acceptable**" will not qualify for returns. This note is to alert you at the time of purchase that this item is a final sale item.
Shipping for Returns:
You will be responsible for shipping charges back to us in exchange for credit on your account. If we shipped you the wrong count or item, we will ship you replacements with no shipping cost to you.
In-Store Returns:
You can walk into any of our in-store locations to avoid paying for shipping on returns/damages. We process returns instantly at our Returns Station.
Credits:
Credits for returns will be issued 24 hours of receiving the products and inspection. Any items that don’t abide by the policies above will be discarded and will be subtracted from total credits applied to your account.
Oh no! I'm sorry to hear that your order arrived with damages. Let's make sure we get this sorted for you as quickly as possible.
Please send us an email to [email protected]. When you get in touch, here’s what we’ll need from you:
a. Order Number: This helps us find your order quickly!
b. Description of Damage: Let us know what went wrong.
c. Photos: Please snap and attach some clear pics of the damage in your email.
In case you need additional assistance, you can also give me a call at +1 (469) 676-8553.
Thank you for your patience!
Oh no! I'm sorry to hear about the discrepancy in your order! We definitely want to get to the bottom of this and resolve it for you.
Please provide the following so we can investigate this for you:
Order #: This will help us quickly locate your order details.
Missing Item: Let us know specifically what item you didn’t receive.
Your email and phone #: So that we can get back to you ASAP!
I really appreciate you bringing this to our attention! We’ll look into it as soon as we have the details and work on a swift resolution for you. Please also allow us 24 hours to review the video footage, if after investigating we find that the discrepancy was on our end, a Credit Memo will be issued to you.
In case you need additional assistance, you can also give me a call at +1 (469) 676-8553.
Thank you for your patience!
We're super sorry to hear about the discrepancy in your order! We definitely want to get to the bottom of this and resolve it for you.
Please respond here with the following info so we can get started on this for you:
Order #: This will help us quickly locate your order details.
Details: Let us know what's wrong.
Contact details: Share your phone number/email address so we can get back to you ASAP!
I really appreciate you bringing this to our attention! We’ll look into it as soon as we have the details and work on a swift resolution for you. Please also allow us 24 hours to review the video footage, if after investigating we find that the discrepancy was on our end, a Credit Memo will be issued to you.
In case you need additional assistance, you can also give me a call at +1 (469) 676-8553.
Thank you for your patience!
Thank you for reaching out to the Cannify Ninjas!
So, I just checked, and it looks like our Ninjas are still putting your order together. Once that's done, you'll receive automatic text and email updates from us so you can keep track of where your order is!
You should be able to check your order's status if you click on the little person button on the upper right of the homepage and then click on the My Orders button.
Once there, you should be able to see if we're still in the process of getting your order ready, if it's ready for pick-up or delivery, or if it's already on its way to you!
Thank you for reaching out to the Cannify Ninjas!
It looks like your order has already been packed and is now with our favorite courier, USPS!
We do make sure to send you tracking updates via text and email on the information you have on your account so make sure to check those from time to time!
If you can't find them, I recommend checking your Spam folder but if it's not there either, let me know so I can figure out what's going here.
If an item in your order becomes unavailable post-order, it will be removed, and you'll be informed via email. Remaining in-stock items will still be shipped.
If your original order qualifies for free shipping and part of the order gets canceled, the remaining items will still be shipped for free.
Sign up for restock alerts on the product page for out-of-stock items!
Here are your options for completing your payment:
- Cash
- Checks
- Credit Card
- Debit Card
- Money Order
- Cannify Credits
If you need a hand with your order or have any other questions, just give me a shout!
Yes! We accept same-day checks for our in-house orders at our store front, but for pick up, shipping, or delivery, we prefer a credit/debit card, or wire transfer.
Please ensure that your credit card is issued in the United States, as Cannify accepts only U.S.-issued cards.
When attempting a purchase, Cannify seeks authorization from your bank. If authorization fails, consider these potential issues:
- Discrepancy in billing details compared to what's registered with the credit card issuer.
- Incorrect expiration date during checkout.
- Mismatched CVV code.
- Charge amount exceeding your card's transaction limit. Contact your bank for authorization in such cases.
For security, Cannify pre-authorizes your purchase total, including taxes and shipping, to confirm your billing details and payment method. Pre-authorizations for unsuccessful or canceled orders will be removed within 1-7 business days, based on your bank's policies. Payment is only captured when your order ships.
On your credit card statement, Cannify charges appear as [BILLING DESCRIPTOR] including the total amount.
I'm sorry to hear you're having trouble completing you payment! Here's what to do:
If the error message says: "The billing information entered doesn't match your credit card details."
- Double-check for errors in your name, address, city, state, and zip code.
- Confirm that your billing address matches the one on your credit card statement.
- Contact your bank to update their online transaction records. Sometimes, banks have outdated information.
- Try a previous address (up to two years old), as banks can be slow to update details.
Note: Each order attempt might place a hold on your funds. Even correct card numbers with wrong billing addresses can trigger this. Such holds typically clear within 1-7 business days, depending on your bank.
We have new products that you have to see! Check them out on our new Cannify website.
Still have questions? Let me know or give me a ring at +1 (469) 676-8553 and I'll be happy to help!
We have a set size range available for pick up at our store front. Please keep in mind that we are unable to ship these displays due to the fragility of the displays.
If you need a custom display made, please let us know!
Here's our phone number: +1 (469) 676-8553
Here's our email address too: [email protected]
We will be needing your account name/number, a good phone number, and your email address so our Cannify Ninjas can get back to you ASAP for a quote.